RETURNS & REFUNDS INFORMATION
CHARLOTTE ROSE INTERIORS
If you have any concerns or questions with regard to ordering, delivery, returns or any other matter please do not hesitate to get in touch.We will always assist in any way we can.
Charlotte Rose Interiors does not operate a call centre it is simply us!
By placeing an order with us you will have deemed to have read, understood and agreed
to these Terms & Conditions.
Please allow between one and three weeks for delivery of items in stock.
Although, we do our utmost to deliver within one week.
The delivery time depends on your location and size of your order.
If an item is out of stock, you may still order, we will send an email informing you of the estimated time of delivery, this is usually between four and eight weeks
If the item is from our 'Bespoke Range' we will inform you of the estimated time of delivery on ordering.
We will usually speak with the customer before ordering as materials and finishes have to be discussed.
Usually, Bespoke furniture is eight/sixteen weeks delivery,
although this can vary if there are unforseen delays/circumstances,
as all Bespoke items are, of course, made to order.
Please also note: that items of furniture may differ slightly from the
photographs on the website as each piece is specially made.
Mid Century Furniture
We can arrange a quote for delivery. We use a tried and tested company who respect furniture and provide an excellent delivery service. We take payment for delivery at the time of purchase. The delivery company then contact you directly to arrange a date and time.
Alternatively, you can arrange your own transport or pick up direct from us at the Hemswell Antique Centre.
We require the following information for delivery of goods:-
Telephone number (landline & mobile)
We use a good delivery service so you can be assured that everything is
done with the customer in mind.
All our goods will require a signature on delivery, so you will be notified prior to delivery with the date and time of day.
RETURNS & REFUNDS
Please make sure you unpack and check your goods before you sign for them. If your goods are not in perfect condition, on inspection, please do not accept them by signing the paperwork and contact us for a replacement of the item before our delivery team leave 01522 589073
Please make sure you identify the problem on our delivery paperwork.
If the item is damaged, and you have notified us within 24 hours, we will cover the cost of the return delivery.
YOU MUST CHECK YOUR GOODS AS SOON AS YOU RECEIVE THEM
Checking your goods weeks/months after delivery is not an excuse for a refund or exchange
and we will not be held responsible.
If the above is not possible...
If an item is damaged, or not as ordered, or you are not happy, please inform us within 24 hours of
delivery to arrange a replacement or refund.
Charlotte Rose is bound by UK law to provide a 14 day, return policy, 14 days from receipt of the goods, whereby UK customers can return unwanted items for a refund.
It is the responsibility of the customer, however, to arrange shipping of the goods and cover the cost of the bill for shipping any item back to us.
The cost of the shipping is not refundable.
The return delivery costs are paid by the customer and are considerably more than £4.50 so please ensure you check sizes and style before ordering.
Not available to European customers.
Please ensure you check all item dimensions before ordering.
If returning your purchase, by mail, we recommend that you get
proof of postage (this of course assists both parties).
You must include your customer order details with the package, as we cannot process a refund without these.
Once received, the items will be checked, they must arrive in perfect condition, and a refund issued within 14 days of receipt of the goods back to Charlotte Rose Interiors.
We reserve the right to refuse a refund on any item if the above conditions have not been met.
Unwanted items must be returned in perfect condition and in a fully resaleable condition, which includes being in the original, unmarked and undamaged packaging within 14 days of receipt.
Once you have signed and accepted the goods we cannot be held responsible for any loss or damage in the future.
Bespoke furniture cannot be returned or refunded.
Please make sure that you check the size of the goods you are ordering so you are not disappointed, if they do not fit on delivery, as this is not an excuse for return, replacement or refund.
If you return an item due to the item not fitting in the space a re-stocking fee of between 10% to 20% of the price will be charged and the return delivery charge of £25.00.